Shipping, Returns, Terms & Conditions, Privacy Policies
You may return a purchase* in original, unopened condition within 10 days of receipt of purchase for a full refund, less shipping. Please contact us for a Return Authorization Number before sending back an item. A copy of your original invoice is required in order to process your refund. All refunds will be credited back to the original payment method.
*Herbal compounds are not eligible for return.
- Check to make sure that you are within the return policy time limit.
- Contact us for a Return Authorization Number.
- Remember to enclose a copy of your invoice.
- Return the merchandise to us using the carrier of your choice. Ensure that all return shipment costs are prepaid and shipment is insured as we cannot refund orders that are not received back in original condition.
- Ship returns to:
2903 W. 23rd Avenue
Vancouver, BC V6L 1P4
Canada Post XPresspost
All orders are shipped using Canada Post XPresspost. When your order has shipped, you will receive an email notification and Tracking Number.
Please note: Orders that are returned to us due to an incomplete, incorrect, or otherwise undeliverable address will not be automatically re-shipped to customer and will only be re-sent at customer’s expense. Orders which are not claimed by the customer for any reason will not be automatically re-shipped and will only be re-sent at customer’s expense.
Important: Customers outside of Canada are responsible for any duties or taxes that may be applied to their order upon entry to destination country, as well as any importation regulations of destination country. Param Naturals is not responsible for any refusal of entry of customer’s order into another country.
TERMS AND CONDITIONS POLICY
Order Cancellation Policy
Payment is processed in full at time of order. You may cancel your order within 30 minutes of placing order by contacting us. If your order has already shipped, you may return it in accordance with Return Policy above.
Important Information Regarding Your Credit Card Order and Order Cancellation
Param Naturals reserves the right to request additional evidence for proof of billing information. This is for your protection. In these rare cases, your credit card order may be delayed while we confirm your billing information.
Coupon codes are redeemable for savings on online purchases at Param Naturals. Coupon codes are to be entered and applied when prompted during the shopping cart checkout process, and cannot be replaced or redeemed for cash.
Param Naturals values its customers and promises to respect your privacy and ensure your security.
All information gathered through Param Naturals (including shipping, billing, and credit card information) is solely for the purpose of completing your transaction. We are committed to protecting the privacy and security of our customers through our secure checkout system.
We use your contact information to communicate with you regarding your order, and you have the option to receive further communication about our products and promotions in our email newsletter. If you would like to be removed from our mailing list at any time please use the UNSUBSCRIBE link in the email you receive. You will not be re-added at a later date (unless you subscribe using a different email address).
We will never sell or rent the information you provide to us online to any third parties.
If any of our information and privacy practices should change in the future, we will let you know by posting the policy changes to our website.
Questions? Contact Us: